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Frequently asked questions
If you couldn’t find the answer to your question, please contact us via Telegram @alif_sayohat_official
How can I buy a ticket through Alif Sayohat?
Search for your desired destination, choose a suitable flight ticket, and review the fare conditions. Enter the passenger's details exactly as shown in their travel document, then make the payment. Once the purchase is complete, the itinerary receipt will be available in the Profile section.
How can I purchase a ticket in installments and what are the terms?
When purchasing a ticket in installments, you pay one-third of the ticket price upfront, and the remaining amount is paid in equal installments over the following two months.
Is an upfront payment required when purchasing a ticket in installments?
Yes. The remaining amount is paid in equal installments over the following two months.
Can I refund or exchange my ticket?
Refund and exchange options depend on the ticket's fare conditions. If the fare allows a refund or exchange, you can do so subject to the airline's applicable penalty. Economy-class tickets are generally non-refundable.
How can I track and make my installment payments?
You can track all your installment details in the Alif app under the Nasiya section.
What payment methods are available when purchasing a ticket?
Tickets can be paid for with local HUMO and UZCARD cards, as well as international Visa and Mastercard cards.
Can foreign citizens purchase a ticket through Alif Sayohat?
Yes, foreign citizens can also purchase tickets through Alif Sayohat and pay using the available payment methods as guest users.
What should I do if I did not receive the itinerary receipt after payment?
If you did not receive your itinerary receipt after payment, please contact the official Alif Sayohat support service at +998 555 12 12 12 or via the Telegram bot @alif_sayohat_official.
Can I buy a ticket for someone else?
Yes, when placing an order, you can enter the details of any passenger and purchase a flight ticket for a family member, friend, or colleague.
How can I request a flight ticket refund?
To request a flight ticket refund, please contact the official Alif Sayohat support service at +998 555 12 12 12 or via the Telegram bot @alif_sayohat_official.
What should I check before going to the airport?
Users are responsible for independently checking that their flight ticket has been issued, that they have received the itinerary receipt, that the booking details are correct, and that they have a ticket number and/or PNR before arriving at the airport.
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